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How We Protect Your Information on paus 138

We take the security of your account and personal data seriously. When you open an account with us, every deposit through DANA, OVO, GoPay or QRIS, and every…

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paus 138 How We Protect Your Information on paus 138
REACH OUT ANYTIME

How to Contact Us About Your Privacy

We're here to answer questions about how your data is handled or to help you exercise your rights under local law. You can reach our support team via the channels below during our standard hours. For urgent account security concerns, choose live chat or email for the fastest response.

Team online

Live Chat Support

Available 24/7 in the lobby. Click the chat icon in the bottom right corner to speak with our team about your privacy rights or data access requests.

Email Support

Send privacy inquiries to our support email. Include your account email and a clear description of your request. We aim to respond within 24 hours.

Account Settings

Log into your paus 138 account and navigate to Settings > Privacy & Data. Here you can view, update or request export of your personal information anytime.

HOW WE SAFEGUARD

Our Data Handling and Security Practices

Security isn't something we add on—it's built into how we operate. From the moment you deposit via DANA, OVO, GoPay or QRIS, your payment details are encrypted.

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment method details are never stored in plain text on our servers.

Account Access Control

We verify every withdrawal request and monitor for unusual login locations. Enable two-factor authentication in your Settings for extra protection.

Data Retention

We keep your account data for as long as your account is active, plus a retention period required by local law. Inactive accounts may be archived according to our retention schedule.

Third-Party Sharing

We only share your data with payment processors (DANA, OVO, GoPay, QRIS partners) and where local law requires. We do not sell your personal information to advertisers or brokers.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and detect fraud. You can manage cookie settings in your browser; however, some features may not work without them.

Your Rights Under Local Law

Where local law permits, you have the right to access, correct, or request deletion of your data. Contact our support team with a formal request and we'll respond within the timeframe required by law.

Privacy and Data Protection FAQs

When you register, we collect your name, email address, phone number, date of birth, and residential information. During identity verification, we may request a government-issued ID. When you deposit via DANA, OVO, GoPay or QRIS, we record your transaction history. This information helps us verify your identity, process payments safely, and comply with local regulations.

Yes. All transactions are encrypted using industry-standard protocols. We never store your payment method details in plain text. Payment processing is handled by secure third-party partners, and your card or wallet credentials are not retained on our servers after the transaction completes.

We retain your active account data for as long as your account exists. After closure, we keep records for the period required by local law for regulatory and fraud-prevention purposes. Specific retention timelines depend on local regulations. Contact support if you want details about your account's data retention schedule.

Yes. Where local law permits, you have the right to request an export of your personal data. Go to your account Settings and select Privacy & Data, then choose 'Request Data Export'. Our team will compile your information and provide it within the timeframe required by local law, typically 10–14 days.

We do not sell your personal information to third parties or advertisers. We only share data with payment processors (DANA, OVO, GoPay, QRIS operators) and when required by local law. Any sharing is limited to what's necessary for payment processing or legal compliance.

Contact our live chat support immediately, available 24/7 in your account lobby. Change your password right away from your Settings page. We will investigate the suspicious activity and help you secure your account. For urgent security concerns, live chat is the fastest way to reach us.

We use cookies to keep you logged in, remember your preferences, and detect fraudulent activity. You can disable cookies in your browser settings; however, disabling them may prevent some features from working correctly. Essential cookies for account security and fraud prevention cannot be turned off without affecting your account access.

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