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Our Terms & Conditions Explained Clearly

When you open an account with paus 138, you agree to terms that protect both you and us.

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paus 138 Our Terms & Conditions Explained Clearly
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How to Reach Us About Your Account

Questions about our terms or your account? Our support team in Semarang and across Indonesia is ready to walk you through any clause or help you understand withdrawal rules, account holds, or payment disputes. Reach us through live chat, email or phone during business hours and we'll respond directly.

Team online

Live Chat Support

Open the chat window in your account lobby during support hours. Our team answers questions about terms, account access, and withdrawal holds in real time.

Email Support

Send detailed questions about terms violations, account disputes or policy clarifications to our support email. Expect a response within 24 hours.

Phone Support

Call during business hours to speak directly with someone who can explain specific clauses and help resolve account issues quickly.

YOUR DATA AND ACCOUNT SAFETY

How We Protect You Under These Terms

Our terms include concrete protections: your personal data is encrypted and stored separately from your wallet; account passwords are hashed and never logged; withdrawal requests are verified before funds leave; and dormant…

Encrypted Account Data

Your personal information, login credentials and payment details are encrypted at rest and in transit. We never store full card numbers or bank account data on unencrypted systems.

Withdrawal Verification

Every withdrawal request is matched against your deposit history and account activity for fraud detection. Hold times depend on the payment method; DANA, OVO and GoPay withdrawals usually clear within minutes.

Data Retention Policy

We keep account and transaction records for seven years to comply with local regulations. Deleted accounts are fully purged from backups after 30 days unless a dispute is open.

Your Right to Data Access

Request a full export of your account data, game history and payment records anytime through support. We'll deliver it within 14 days in a standard digital format.

Account Closure & Deletion

You can close your account permanently by contacting support. Outstanding balances are paid out, and your data is removed from active systems within 14 days.

Dispute & Appeal Process

If you believe a withdrawal was incorrect or an account hold was unfair, file a dispute within 60 days. Our team reviews each case and provides a written resolution.

Answers to the Terms Clauses You Ask About

Read through these to understand how our terms work in practice — what it means to accept them, how account restrictions apply, what happens during withdrawals, and when we might close an account.

You agree to follow our rules: play only from your own account, use real information, never attempt fraud, and comply with local law regarding game access and betting. You also consent to our data privacy practices, including encrypted storage and withdrawal verification. Accepting terms is required to activate your account.

No. One account per person is required under our terms. Multiple accounts registered to the same person, device or payment method can be closed without warning, and funds may be forfeited. If you lose access to your account, contact support to recover it rather than opening a new one.

We verify your identity before large withdrawals or if we detect unusual activity. Verification means confirming your legal name, phone number, and payment method match your account details. This prevents fraud and complies with Indonesian financial regulations. Upload a copy of your ID or phone screenshot through the account settings page.

Standard holds are 1–2 hours for DANA, OVO and GoPay. Bank transfers via QRIS may take up to 24 hours. Holds longer than this happen only if account verification is pending or a dispute is open. We'll notify you of any extended hold and the reason; contact support if you believe it's incorrect.

Account closure and potential fund forfeiture. Sharing your login, betting on behalf of others, or using someone else's payment method violates our terms. If detected, we freeze the account pending review. You can appeal within 30 days by contacting support with evidence you've corrected the behaviour.

We close accounts without warning only for serious violations: fraud, identity theft, multi-accounting or money laundering. For less serious breaches we'll contact you first. If your account is closed, any remaining balance is paid to your registered payment method within 14 days. You can dispute the closure by writing to support.

Email support or open a data request through your account settings. Provide your full name and account username. We'll send a complete export of your game history, deposits, withdrawals and personal details within 14 days. Account deletion is permanent and cannot be undone; remaining funds are withdrawn first.

Related Pages

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